Refund Policy
We are a small business and strive for the high quality customer service. We want to share our passion with you and are very grateful for every customer!
Cancellation
We accept cancellations if requested prior to shipment. If canceled prior to shipment you will get a full refund
Returns (when applicable)
We do accept return of products. This must be done within 10 days of delivery of product. In the event you wish to return the package, please submit a request to thewhimsicalwand1@gmail.com with the reason. If accepted, the items must be in the original packaging and unused. Once they arrive back at the store, they will be assessed prior to refund processing.
For a single item in the package that is damaged, please submit a picture of the product at the time of opening the package and send to: thewhimsicalwand1@gmail.com with a description. At that time, we will assess the situation and resolve with replacing or manage a full refund.
Who pays for shipping?
If the return is caused by the consumer, the consumer will pay the shipping.
If it is due to our reasons, then we pay the shipping.